10 trends to watch_ conversational commerce 2014 _

Integrations of speech recognition, natural language processing, artificial intelligence and strong, passive authentication portend a great year for Conversational Commerce, specifically:

On December 2, Yahoo! bought SkyPhrase, a start-up specializing in Natural Language Understanding, specifically tuned to let people ask about sports statistics. Artificial intelligence in computer While many analyst saw the acquisition as a big step toward Yahoo adding a humanlike interface that might extend the service life of the company’s mail, news and financial information resources, it is most likely that Yahoo will use the new IP to help its fantasy football users to say something like, “How well does Adrian Peterson do in domes in November?” and get immediate, meaningful answers.

SkyPhrase will also enable fantasy players to receive text alerts when one of their players exceeds a designated threshold.


How to start learning artificial intelligence A person only has to say, “Text me when Adrian Peterson rushes for more than 100 yards,” and it is done. Best online artificial intelligence course Rather than being a “boil the ocean” incidence, whereby Yahoo adds a spoken interface as an alternative for interacting with its far-flung properties, the SkyPhrase acquisition is likely to lead to quite a few more “Speechable Moments;” those occasions in which people learn how powerful spoken words are for getting exactly what they want out of a complex system. Artificial intelligence course E.g. Artificial intelligence textbook AP’s stats, stat!

Like Yahoo!, search giant Google is destined to make huge investments into recognizing speakers’ intent as they enter search terms – regardless of whether they are talking or typing into PCs, phones or tablets. The development of artificial intelligence By the end of 2014, they will have conditioned millions of people to expect good things to happen when they say something into a browser-based device. Artificial intelligence system applications Thus Google is putting the pressure on Apple, Microsoft, IBM and any other firm or individual that is trying to one up Siri or GoogleNow.

Intelligent agents on mobile devices, closely mated to enterprise knowledge management systems, will serve as the unifying force to support secure, personalized, multi-channel customer care.

Google’s approach is far from “conversational.” It will continue to raise the bar for accurate rendering of brief utterances (I call it “barking”), but it does not appear to be investing in the sort of natural language understanding that enables people to speak in their own words and expect a spoken response. Books on artificial intelligence for beginners Apple’s Siri, by comparison, has continually added the ability to carry on a basic conversation with its users. Artificial intelligence books list the world of general search and device control, the battle is between long-form, human-like utterances and short form, “barking” with anticipatory search and thought completion

The result is “hybrid architectures.” Solutions providers need to sort out what’s “on the device” versus what’s in the cloud. Artificial intelligence research The first order problems involve device “wake up” and application initiation. Lisp artificial intelligence tutorial Also what can be done in a disconnected state. Algorithm artificial intelligence Still, solutions providers have a lot of work to do when it comes to defining how much information processing (such as speech recognition and speaker verification) should take place using chips or software inside a device, versus what naturally takes place “in the cloud.”

In 2014, expect there to be a number of advancements announced by the likes of Nuance and IBM, along with partners in automobile electronics, mobile device manufacturing and consumer electronics as they find the perfect balance between highly-responsive, personalized, always-on resources that are embedded in physical devices and highly accurate, multi-modal platforms that rely on the sort of computer power and memory that can only reside in large data centers connected to the Internet.

This feels like an old trend, but the next step is “personalization” based on rapid, confident authentication of the person in possession or in near proximity to a mobile device, automobile, point-of-sale terminal or even a “smart” TV. What will artificial intelligence be like in the future Our voices are unique identifiers and are totally underutilized as such. Artificial intelligence projects in php In 2014, thanks to the marketing efforts of consumer electronics manufacturers like Samsung and LG, as well as video programming distributors like Comcast and DirectTV, people are learning how they can use their voice and TV remote controls to cut-through the clutter of multichannel offerings.

In the next two years they, along with financial services companies, retailers and others will learn to add voice biometric-based speaker identification along with speech recognition to deliver a highly personalized, results oriented user interface.

Using few words to navigate a complex menu of video programming is starting to be child’s play. Artificial intelligence explanation Rapid recognition of who an individual is, as well as gleaning his or her intent will rely on a number of computing “engines,” acting as recognizers, interpreters, assistants and, ultimately, trusted advisors. Is artificial intelligence dangerous Service and content providers are learning that personalized offerings rely on high level of confidence that the individual taking voice control of the phone, tablet, TV remote or other device matches his or her claimed identity.

Establishing a platform for trusted conversations and commerce has been the goal of service providers for decades (if not centuries). Ai artificial intelligence poster When Opus Research began investigating voice biometrics, it was under the belief that prompting a person through the process of creating a voiceprint wold be step one in establishing a trust framework. Artificial intelligence helping humans In 2013, we’re seeing an acceleration of interest in “passive enrollment” of voiceprints and “passive authentication” of individuals.

There are already a number of back-end resources charged with understanding context, assessing risk and applying business rules to help make multi-channel conversations productive for both parties. Best artificial intelligence software for android Steady improvement will carry on in 2014.

In 2014, we expect the trend toward enrolling and authenticating an individual to continue to move “to the background” so that retailers, banks and telecom carriers, not to mention government agencies can, at a minimum, detect fraudsters or, more to the point, quickly get the “go ahead” to carry out the instructions of a trusted individual. Biggest artificial intelligence companies That translates into simple, speedy self-service and assisted self service. Ai artificial intelligence movie The giants of enterprise network security – like IBM, RSA (division of EMC), Cisco and their partners – have been building engines that take context and risk into account and apply the appropriate level of security to foster convenience as well as protection. Artificial intelligence book by rich and knight pdf free download They are joined by both giants and aggressive upstarts in contact center monitoring and performance optimization, led by Nice, Verint and their partners.

Finally! Speech-activated services in cars has become commonplace. Movie ai artificial intelligence While this has given rise to concerns about distracted drivers, it also reflects the fact that the manufacturers of automotive electronics, as well as the auto makers themselves are looking to differentiate their offerings with hands-free control and robust interfaces for smartphones to support popular apps.

There are still some glitches surrounding place names and points of interest, but great strides have been made in overcoming noise in the passenger compartment and isolating the voice of particular individuals to support personalized entertainment, navigation and communications services.

In 2013, the need for strong authentication, data security was closely linked to privacy and fear of identity theft. Artificial general intelligence research institute But use of popular social media by individuals and a general migration of enterprise back-end systems (CRM, ERP, UC…) to “The Cloud” demonstrate that concerns about privacy and security are trumped by human nature and business economics.

In 2014, there will be much hand-wringing and outcry against privacy breaches, but it will not stop the overall trends described above: Hundreds of millions of individuals using mobile devices with personal data and apps interacting with computer resources and Web services that live in The Cloud. Introduction to artificial intelligence a modern approach pdf Authenticating the person in possession of those mobile devices will be the first order concern of enterprises and service providers.

The whole point of “Conversational Commerce” is to put customers in command of the devices they use and in charge of the relationships they have with their selected vendors. Artificial intelligence movie download It starts with strong assertion of identity and authenticity and moves from there.

Improvements in the accuracy of speech recognition, elegantly augmented by Natural Language Processing, Artificial Intelligence and Conversation Management resources in the cloud are making the objective of customer control a reality. Future prospects of artificial intelligence Most of the heavy lifting (computationally) is carried out “in the background” without requiring customers to exert much effort to take control and achieve their goals.

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